| Q: | How can I view the status of my order? |
| A: | Go to Customer Service page and use the confirmation number of your order, which is successfully paid, to check the status. If you forget the confirmation number of your order and you have registered an account with us. You may go to your Account History page. That page will list all your orders. Click on the specific order and check its status. |
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| Q: | What is your business hours? |
| A: | Our business hours is Monday thru Friday 11am-6pm(PST). We close on Saturday, Sunday and holiday. For more details about us, please go to About Us & Location. |
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| Q: | Will your company allow Will-Call pick up? |
| A: | If you do not want to make order online, you are welcome to come by our office to purchase your product. For your convenience, we suggest you to call us before you come in order to make sure we have your product in stock and get your product ready. And we only accept CASH at our office, so please prepare enough cash before you come. For our location and direction, please go to About Us & Location. |
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| Q: | How can I retain my password if I lost my password? |
| A: | If you forget your password, you should go to Lost you password page. Fill in all the information we need, then you will receive an email within 10 minutes with your password. For security reasons, we recommend that you should change your password right after you retain your password by email. |
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| Q: | How can I pay for my order? |
| A: | AutoGrimmig gladly accepts credit card(Visa, MasterCard, American Express, or Discover), and Paypal. You may also call us to pay the item over the phone. Our phone number is (626) 310-4100. |
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| Q: | What can I do if I receive the wrong item or not as descripted? |
| A: | Please go to Policies page for more details. |
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| Q: | What can I do if I have not received my package for more than a week? |
| A: | If you have not received your package for more than a week, there are several reason to make it happen, such as invalid email address, incomplete mailing address, incomplete payment, no one available to pick up the package...etc. We suggest that you should contact us immeidately so that we can check the status for you. However, if you receive the tracking number of the package from us, you should contact www.usps.com or www.ups.com instead. The shipping carrier has the package.. |
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| Q: | Do you offer any bulk order discount? |
| A: | Yes, we do. If you want to make a bulk order, we suggest that you should call us directly before you make any order online because we need to make sure that both of us agree on the terms and fees. For our contact, please go to About Us & Location. |
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| Q: | What kind of shipping method do you have? |
| A: | Usually we ship the order with UPS Ground or USPS. If you have any special request on shipping method, please contact us before you make any order. For more information on shipping, please go to Shipping Information. |
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| Q: | Are your products street-legal to use? |
| A: | Some products we sale are for trade shows, static display vehicles, or for off-road racing vehicles only. Public road and highway uses are strictly prohibited. We highly recommend that you should check with your local DMV or vehicle department for regulations and information before you make any order. We are not responsible for any legal issues regarding of any product you purchase here. Please go to Policies page for more details. |
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| Q: | How can I change the payment method? |
| A: | If you want to change your payment method, you should change it before you confirm the order. After you click on "Checkout", you have to check on "Change billing information" before you click on "Continue Checkout". Then you will see the page for you to change the payment method. After you change your payment method, you can continue on checking out. |
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